New Law on Electronic Administration which came into force in July, further regulates legislative framework for safe and efficient e-administration oriented towards citizens and economy.
Mr Dušan Polović, Director General of the Directorate for Electronic Administration
Generator of changes, that is, the main driver of development of modern state is the use of information and communication technologies to make access to information of public administration easier, enable exchange of information and overcome physical barriers of traditional systems in using these technologies. Increase in accessibility and easier provision of public administration services is an imperative of public administration.
Automation or informatization of the existing business processes and traditional way of functioning of public administration authorities will lead to new styles, new manners of planning and developing strategies, performing activities and organizing and delivering information.
On the other side, automation of activities and electronic exchange of data among authorities, will increase efficiency and effectiveness of the work of public administration and make it available for citizens and economy.
The main objective of legal regulation of this area is to enable and enhance faster and more efficient public administration actions and build up trust in e-operations of authorities.
Safe and simple interaction between citizens, economy and public administration, based on safe electronic identification and use of digital certificates, will contribute to increase in satisfaction of citizens regarding the quality of services.
New Law on Electronic Administration which came into force in July, further regulates legislative framework for safe and efficient e-administration oriented towards citizens and economy.
After adoption of the Law on Administrative Procedure, Law on Electronic Identification and Electronic Signature, as well as other sets of laws and bylaws, legal framework has been completed and conditions for further development of electronic administration at state and local level have been created.
Furthermore, new law regulates coordination of development of electronic administration at all levels with the establishment of the Council for Electronic Administration which will be in charge of considering issues, coordinating development and proposing measures.
The new law will standardize introduction of national systems for electronic identification and electronic payment of administrative taxes.
The new law will extend the range of implementation to other authorities and envisages use of information and communication technologies in state authorities, state administration authorities, self-government authorities, independent and regulatory authorities and legal entities and physical persons with public authorizations.
By identifying the role of the local self-government authorities in specific provisions of this law, more importance has been attached to efficient communication between the state and local government.
Regulating the manner of the use of basic infrastructure of e-administration, which consists of the center, disaster recovery center, information and communication infrastructure, and divided application internet, will be additionally regulated.
Important news is the standardization during electronic activities through a unique system of electronic identification which manages electronic identities of users and regulates the process of the submission of electronic allocation.
Provisions of the Law on Electronic Administration establishes higher level of efficiency and effectiveness of the work of authorities the law applies to.
The objective of the new law is to further regulate the field of electronic administration in MNE, in accordance with its real and projected needs and international integration processes and improvement of the environment in which public administration will be at service of citizens and economy.
The law develops system of instruments at disposal of citizens, companies and other legal entities and entrepreneurs, with the aim of making communication with state organs easier.
In methodological sense, the Law drafts the system of electronic administration with the aim of simplifying communication between users and state authorities.
Proposal for the Law has been harmonized with the Regulation 910/2014 of the EU, in terms of provisions that regulate electronic identification.
Electronic operation expands the field of action as all actors of electronic business become part of Digital Single Market. Besides, operational costs are reduced, efficiency is increased and immediate interaction between parties in business is established.
Full informatization of public administration rules out every possibility of unjustified and extended processing of the request.
